Shipping policy

NV Active Shipping Policy

Thank you for shopping with NV Active. We are committed to delivering your order as efficiently as possible. Please review our shipping timelines and policies below.

1. Shipping Destinations

We ship our products across South Africa, neighboring Southern African countries, and to international destinations.

2. Shipping Timeframes

South Africa & Surrounding Countries

  • Estimated Delivery Time: 2 weeks to 2 months

  • This includes South Africa, Namibia, Botswana, Zimbabwe, Lesotho, Eswatini (Swaziland), Mozambique, and Zambia.

International Shipping

  • Estimated Delivery Time: 1 month to 3 months

  • Delivery times may vary depending on customs clearance, carrier delays, or local postal services in your country.

3. Order Processing

  • All orders are processed within 3–7 business days.

  • Orders placed on weekends or holidays will be processed the following business day.

4. Tracking & Notifications

  • Once your order is shipped, you will receive an email with your tracking number and a link to track your parcel.

  • Some regions may have limited tracking visibility once the parcel enters the local postal network.

5. Customs & Import Duties

  • International orders may be subject to customs fees, import duties, and taxes which are not included in our prices.

  • These charges are the buyer’s responsibility and vary by country.

6. Shipping Delays

While we strive to meet all estimated timelines, delays may occur due to:

  • High shipping volumes

  • Carrier disruptions

  • Customs inspections

  • Regional infrastructure limitations

We appreciate your patience and understanding.

7. Questions or Support

If you have any questions about your order or shipping status, please contact us at:
📧 info@nvactive.com