Refund policy

NV Active Return & Refund Policy

We stand behind the quality of our clothing and fitness equipment and want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Eligibility Criteria:

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • All tags, labels, and packaging must be intact

  • Fitness equipment must be unused and undamaged, returned in original packaging

  • You must provide a receipt or proof of purchase

How to Start a Return

To begin your return, contact us at info@nvactive.com.

If your return is approved:

  • You’ll receive a return shipping label

  • We’ll provide instructions on how and where to send your item

Important: Items returned without prior approval will not be accepted.

Return Address:
NV Active
Brooklyn House,
77 Lynnwood Rd,
Brooklyn, Pretoria, 0011
South Africa

Damages & Issues

Please inspect your order upon delivery. Contact us immediately at info@nvactive.com if:

  • Your item is defective

  • You received the wrong item

  • The product was damaged in transit

We’ll evaluate the issue and work to make it right.

Non-Returnable Items

We do not accept returns for:

  • Used fitness equipment

  • Sale items or gift cards

  • Personal care items (e.g. beauty products)

  • Custom or personalized items

  • Perishables (e.g. supplements or consumables)

  • Hazardous materials, flammable liquids, or gases

If you're unsure about your item's eligibility, contact us before initiating a return.

Exchanges

Need a different size or product?
The quickest method is to:

  1. Return the original item.

  2. Once accepted, place a new order for the desired item.

EU 14-Day Cooling-Off Period

If your order is delivered to a country in the European Union, you have 14 days to cancel or return your order for any reason.

To qualify:

  • Items must be in their original condition

  • Clothing and equipment must be unused

  • All packaging, tags, and proof of purchase are required

Refunds

After we receive and inspect your return:

  • We’ll notify you of approval or rejection

  • If approved, your refund will be processed to your original payment method within 10 business days

Note: Banks and credit card companies may take additional time to post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at info@nvactive.com.